Privacy Policy

Prestige Plumbing Heating LTD (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy—together with our Terms of Use and Cookie Policy—explains how we collect, use, store, and safeguard your information when you use our website, contact us, or engage our plumbing and heating services.

Data Controller

For the purposes of the UK GDPR, the data controller is:

Prestige Plumbing Heating LTD
Email: Prestigequery@outlook.com
Phone: 07761 845314
Address: 20 Boyd-Orr Dr, Penicuik, EH26 0JZ, United Kingdom
Registered in the United Kingdom

Information We Collect

We may collect and process the following:

Enquiry & Contact Form Data
Information you submit by phone, email, or our website forms.

Service & Appointment Information
Details required to carry out plumbing, heating, repairs, installations, and emergency call-outs.

Communication Records
Emails, call logs, messages used for customer service and project management.

Payment Information
Handled securely by trusted third-party processors. We do not store full card details.

Website Analytics
Anonymous data such as IP address, device type, and browsing behaviour via tools like Google Analytics and Microsoft Clarity.

How We Use Your Information

We may use your data to:

Respond to enquiries and provide quotes
Arrange appointments and complete services
Provide updates regarding your job
Improve the design and performance of our website
Send marketing messages (only with your consent)

IP Addresses & Cookies

We collect limited technical data such as IP addresses and device information to support security and performance.

Tools may include:

Google Analytics
Microsoft Clarity
Google reCAPTCHA v3

See our Cookie Policy for full details.

Data Storage & Transfers

Some data may be stored or processed outside the UK/EU by trusted providers (e.g., email services or cloud platforms).
All data is protected in accordance with GDPR, and secure technology (e.g., SSL encryption) is used where applicable.

Sharing of Data

We only share your information with:

Trusted staff or subcontractors involved in your project
Reputable third-party service providers (e.g., payment platforms, analytics tools)

We never sell or rent your data to third parties.

Your Rights

Under GDPR, you have the right to:

Access the personal data we hold
Request corrections or deletion
Withdraw consent
Object to marketing
Request a copy of your data
Lodge a complaint with the ICO

Access Requests

To access your data, please contact us using the details above.
In certain cases, a small admin fee (up to £5) may apply.

Policy Updates

We may update this Privacy Policy from time to time.
The latest version will always be posted here.

Contact Us

Prestige Plumbing Heating LTD
Email: Prestigequery@outlook.com
Phone: 07761 845314
Address: 20 Boyd-Orr Dr, Penicuik, EH26 0JZ, United Kingdom